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Give families, carers and referral partners clear access to services, eligibility, contacts and updates through an accessible, compliant website.
When care pathways, eligibility criteria, locations and referral routes are spread across multiple pages or written in inconsistent language, families, social workers and healthcare partners can struggle to understand what support you provide and who it is for.
Many social care websites are difficult to use for older people, disabled users, people with cognitive impairments, and those relying on assistive technology. Poor contrast, unclear navigation and inaccessible documents can prevent people from accessing essential information.
Social care websites often collect enquiries about vulnerable adults, placements, assessments or volunteering. If forms, privacy notices and consent routes are unclear, your organisation risks confusion, incomplete submissions and avoidable GDPR concerns.
Opening times, staffing contacts, service availability, fees, inspection information and visiting arrangements can change frequently. Without clear content governance, outdated information remains live and creates frustration for families, professionals and internal teams.
Present each service in a consistent format so visitors can quickly understand who it supports, how to access it, what eligibility applies, where it is delivered, and who to contact.
Make key tasks easier for people using screen readers, keyboard navigation, magnification, plain language content and mobile devices, with layouts designed around WCAG 2.1 AA expectations.
Provide important pages in more than one language so local communities, carers and family members can access essential information without relying on informal translation.
Collect placement enquiries, general questions, volunteer applications or referral requests through clear forms with appropriate consent wording, privacy information and routing to the right team.
Publish updates about visiting arrangements, temporary service changes, events, inspections, vacancies or community activities through a simple process that supports internal review and approval.
Yes. We design social care websites to support WCAG 2.1 AA accessibility expectations, including clear navigation, readable content structure, keyboard access, colour contrast and support for assistive technologies. We can also help you prepare accessibility statements and identify content that needs remediation.
We design forms and data collection journeys so you can present clear privacy information, collect only the information you need, and route submissions appropriately within your organisation. This helps you support GDPR compliance while making forms easier for families, carers and professionals to complete.
Yes. We can structure the website so service managers, communications staff and administrators can update approved areas of content while maintaining consistent page layouts, review processes and governance. This is especially useful where multiple services or locations need to keep information current.
Yes. We regularly work with public sector procurement processes and can provide the documentation needed for review, including scope clarification, accessibility considerations, GDPR-related requirements and delivery planning. We also work with communications, IT, service leads and management teams to support sign-off at each stage.
