Benefits of the tool and solution
Find out how much time and how many resources you can save by using tools in your organisation’s work.
Answer the questions
If you have any questions, email us at labas@tobalt.lt
Sector
Volume
Processes
Continuity
Results
Choose your organisation's sector
Recommendations will be tailored to your sector.
How much work do you handle?
Estimate how many enquiries you receive and how many people handle them.
?E.g. residents' requests, emails, calls, registrations — everything that needs to be processed.
?E.g. open the email, find the file, enter the data, write a reply, send it — that is 5 steps.
?How many people are regularly involved in processing enquiries? E.g. 2 secretaries and 1 manager = 3.
?We will send the results to this address. You can also download the PDF report straight away.
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How do your processes work?
Answer questions about your everyday work tools and service quality.
Do you use email to manage enquiries?
?E.g. residents' requests arrive at info@... and staff forward them to each other — that is managing by email.
Do you enter the same data in several places?
?E.g. you enter the same name and address into Excel, the register and the report — that is duplication.
Do you prepare reports manually?
?E.g. every month you collect figures from different sources and put them into Excel or Word — that is a manual report.
Is it documented how your processes work?
?E.g. is there a document that says: “On receiving a request → register it → pass it to the responsible staff member → reply within 5 days”
?From the moment a person submits a request to the final reply. E.g. a certificate is issued within 5 working days.
?Any complaints — verbal, written or by email. E.g. “why is it taking so long?”, “I didn't get a reply”, etc.
Do you measure how you are doing?
?E.g. do you count how many enquiries you processed, the average response time, how many complaints? If you do not have such figures, choose “No”.
Would the system work without you?
Assess whether your processes are resilient to change.
Could someone else take over within 2 days?
?E.g. if your current IT supplier stopped working, would a new person understand within 2 days how everything works and be able to carry on?
Do you check whether the system is accessible to everyone?
?Does anyone check whether the website / system is accessible to people with disabilities — e.g. can it be used with a keyboard only, is the text large enough?
Do you have a plan if the system stops working?
?E.g. if the internet goes down or a server fails, do you know what to do? Are there backups, contacts, instructions?
Results
0
AAI
Administrative Burden Index
0
PLE
Service Waiting Exposure
—
Digital Maturity
0 / 100
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Process load
AAI (Administrative Burden Index)0
Annual hours0 h
3-year projection0 h
Service exposure
PLE (Service Waiting Exposure)0
Complaint ratio0%
Risk level—
Digital Maturity
Maturity level—
Continuity risk—