Publicly visible service waiting queues
For Kelmė District Primary Health Care Centre, we created a website where service waiting queues are published — the patient sees the real situation, and the reception answers fewer repeated questions.
Challenges
- Patients often called with the same question about waiting time
- Lists of paid and free services had to be clearly separated
- Mandatory administrative and legal information must comply with the requirements
Solutions
We created a website with a service waiting queue section, separate lists of paid and free services, activity areas and administrative information sections.
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