Chatbot for the public sector
The chatbot on your website answers residents’ questions using your content, uploaded PDF documents and live queries to municipal data (bus timetables, waste collection). When needed, it takes a report and passes it to the responsible specialist.
Key features
Your content and PDF documents
The bot indexes your website’s texts and uploaded PDF documents: procedures, regulations, decisions. Updated a page or uploaded a new document? The bot updates its knowledge automatically.
Reports, without e-mail
During the conversation, residents can submit a report about a violation, problem or request. The system creates a number, encrypts the contact details and passes the report to the responsible department by category.
Queries to municipal data
The bot can fetch bus timetables, waste collection schedules and other structured municipal data directly. Residents get an exact, up-to-date answer.
Lithuanian language and insights dashboard
Modern Lithuanian language models (Mistral, Claude). The bot understands questions phrased in different ways. In the dashboard you see the most popular questions, answer success and unanswered questions.
What your organisation gains
Answers from your content and documents
The bot is trained on your website’s texts and uploaded PDF documents: procedures, rules, decisions. It answers only with what is in your information. No made-up answers.
Reports in one place
Residents can not only ask but also report: a violation, a problem, a request. The system creates a number, encrypts the contact details and passes it to the responsible specialists by category.
Live queries to municipal data
The bot can fetch up-to-date data directly: bus timetables, waste collection schedules. Residents get an exact answer, not a link to a PDF.
Works around the clock, insights for the administration
Residents get an answer at any time: at night, at weekends, on public holidays. In the dashboard you see what people ask, what they could not find and where information is missing, so you can add to the website in a targeted way.
Who it's for
For municipalities
Suitable for municipalities with a large website and a steady flow of residents’ questions. The call centre deals only with serious cases, not repeat questions.
For public bodies
Useful for organisations with a complex service structure. The bot becomes a “quick search” alternative to a complicated menu.
For health centres and libraries
Suitable for organisations with recurring standard questions: opening hours, services, prices. Short answers, but everyone needs them.
For large organisations
Convenient for organisations that want to automate their most frequent customer questions. The same solution for the public sector and businesses.
Frequently asked questions
How does the bot give accurate answers?
The bot indexes your website’s texts and answers ONLY with what is on it. Every answer comes with a link to a specific page, so residents can check for themselves. Nothing made up.
When the website is updated, does the bot update its knowledge?
Yes, automatically. Changed a page’s text? The bot re-indexes it and the answers are updated. No reinstalling, no restarts.
Can the bot accept reports from residents?
Yes. During the conversation, residents can submit a report about a violation, problem or request. The system automatically creates an enquiry number, encrypts the contact details and passes it to the responsible department. No e-mails sent: everything is in one place.
Can the bot use the municipality’s database?
Yes, through so-called tools (tool calling). The bot can fetch bus timetables, waste collection schedules and other structured data directly. Questions and answers are stored on your server. The AI model (Mistral /?taxonomy=service-type&term=skaitmeniniu-irankiu-kurimas Claude /?taxonomy=service-type&term=skaitmeniniu-irankiu-kurimas OpenAI) is chosen to suit your EU data residency needs.
We'll show you how it would work in your organisation
Tell us which organisation you represent. We'll get in touch and arrange a short call.