AI services for public bodies
We help public bodies apply artificial intelligence in practice where it saves staff time: answering residents’ enquiries, reviewing documents, searching for information and drafting reports. We align the solutions with GDPR, accessibility, internal rules and public procurement requirements.
If your team repeats the same answers every day, checks documents by hand or spends a long time gathering information from several sources, AI can take over some of these tasks. We build clearly defined tools that can be put into real work — not for demonstration, but for everyday processes.
The organisation automates routine processes with AI solutions — from document processing to chatbots for serving residents.
“Tobalt” is a reliable company that meets its commitments on time and honestly. We have worked together for 5 years and have renewed our website again with their help.
Most common problems
Staff keep answering the same questions
Residents and members of the public often ask about submitting applications, deadlines, required documents, contacts or how a service works. As a result, specialists spend time repeating the same information by phone, by e-mail and on the website.
Reviewing documents by hand slows work down
Applications, cover letters, minutes, replies and internal documents are often checked one by one. When you need to understand the content quickly, pick out the key information or assign a document to the right process, the work drags on and mistakes multiply.
Existing data does not always turn into clear decisions
Organisations collect a lot of data, but it is often scattered across different files or systems. This makes it hard to see trends quickly, compare periods, prepare for management or back up decisions with clear information.
Questions arise about safe and responsible use of AI
In the public sector, technical functionality alone is not enough. You need to assess clearly what data is used, where it is processed, how GDPR compliance is ensured, where the limits of human review lie and how to describe the solution in procurement documents.
What we do
AI assistant for enquiries from residents and the public
We build an AI assistant that helps answer the most common questions about services, documents, deadlines, procedures and contacts. It can be adapted for your organisation’s website or for internal use, so that information is provided consistently and based on content you have approved.
Benefit: You will answer recurring questions quickly and reduce manual replies.
Document sorting and initial content analysis
We build solutions that help recognise document types, extract the key information, flag missing data or prepare an initial summary for a member of staff. This is especially useful where many documents with a similar structure come in and need to be routed quickly for further handling.
Benefit: You will review incoming documents faster and route them more easily through the workflow.
Summaries of long documents and minutes
AI tools can prepare clear summaries of longer texts: meeting minutes, reports, amendments to legislation, internal rules or correspondence. This helps staff grasp the essentials faster before making a decision or preparing a reply.
Benefit: You will be able to get through long content faster and pick out the key information more easily.
AI support for summarising data and insights
We adapt solutions that help summarise existing data, spot recurring trends, prepare clear explanations or highlight deviations. This is useful when preparing information for management, planning activities or assessing how services are delivered.
Benefit: You will see data trends more clearly and prepare information for decision-making faster.
Help with preparing reports and project texts
We build AI solutions that help prepare first versions of reports, summaries, explanations or other recurring texts based on the data and structure you provide. Staff stay in control, and the drafting process becomes faster and more consistent.
Benefit: You will be able to prepare drafts faster and reduce repetitive manual work.
Book a free consultation
- First call
- Free
- Who it's for
- Municipal bodies
Frequently asked questions
Can AI services for public bodies be deployed in a way that meets our GDPR and internal security requirements?
Yes, we align the scope of deployment with the sensitivity of your organisation’s data and its internal rules. Before starting we assess what data will be used, whether pseudonymisation is needed, what access is required, where processing takes place and how much human review must remain in the process. This way AI is brought in responsibly rather than left to run on its own.
Can we start with one pilot project rather than a large project?
Yes, we usually suggest starting with one clear task — for example, an assistant for the most common enquiries, document summaries or drafting reports. Such a start lets you see the real benefit, assess the risks and staff needs, and only then decide on wider use.
How should such a solution be described in a public tender if we do not want to be tied to one technology?
In the tender description we recommend emphasising functional requirements rather than specific technology names: what problem the solution must solve, what data it must process, what security and accessibility requirements it must meet, how human review must be ensured, and which integration and support needs matter. We can help word the requirements so that they are clear and practical.
Can AI solutions be connected to our website, document management or other systems we use?
Yes, if the systems you use allow data exchange or have clear integration options, AI solutions can be adapted to your existing environment. Before deployment we assess which data sources are needed, what access is possible, where staff approval must remain and how to make sure the solution does not disrupt processes that already work.